Monday, October 1, 2007

GoPro announces customer service hire

Justin Wilkenfeld joins GoPro as Director of Customer Satisfaction and Online Outreach.

Justin will help further establish GoPro not only as a leader in digital camera technology for sports and outdoors, but also as a leader in consumer satisfaction and communication.

GoPro takes great effort to stay in touch with consumers directly to ensure great service while also keeping its finger on the pulse of what consumers want.

“Our growth over the past year—expanding into more markets with a broader line—has created more opportunities than ever before for us to engage the consumer in dialogue," said GoPro Founder and CEO Nicholas Woodman. "We’ve grown to the point where creating a department dedicated to increasing our dialogue with consumers is essential. Justin’s background in high-level customer service program management makes him a perfect fit, and we’re fired up to have him expand this new division of GoPro.”

Justin comes to GoPro from the demanding financial world of TD Ameritrade Institutional. Justin worked for over seven years at TD Ameritrade Institutional, most recently managing an elite relationship effort that handled TD Ameritrades high profile advisors and top key accounts.

A world-traveled surfer and life long outdoor sports enthusiast, Justin brings to GoPro not only his experience with high level customer service management, but also his passion for the outdoors. This picture of Justin was taken recently on a trip to Indonesia. And if you look very closely, you can see that he's wearing his Digital HERO 3!

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